Support

Universal File Converter supports JPEG, PNG, HEIC, WebP, GIF, BMP, TIFF, and PDF. You can convert between any of these formats, plus merge PDFs, extract pages, and create multi-page PDFs from images.

Yes. All file conversions happen 100% on your device. Nothing is uploaded to any server. No internet connection is required. Your files never leave your iPhone, iPad, or Mac.

Free includes all supported formats, unlimited single-file conversions, PDF tools, and batches up to 5 files at once. Pro Monthly, Pro Yearly, and Pro Lifetime all remove the batch cap, remove PDF watermarks, unlock Finder Quick Action on Mac, and include future on-device tools like OCR and QR scan. Pro Cloud is an optional yearly add-on for share links, cross-device handoff, and future cloud AI.

Monthly, Yearly, and Pro Cloud are ongoing subscriptions. On iPhone or iPad, open Settings, tap your name at the top, then tap Subscriptions. On Mac, open the App Store, click your name, then Account Settings and Subscriptions. Find Universal File Converter and cancel. Lifetime purchases do not renew.

Open the app and go to the paywall screen. Your purchases are automatically restored via your Apple ID. If they don't appear, tap Restore Purchases.

Yes! The app works 100% offline. All conversions happen locally on your device using Apple's native frameworks. No internet connection is ever needed.

We're working on offline Pro tools like video conversion, audio conversion, document tools, archives, OCR, and QR scan, plus optional Pro Cloud features like share links and cross-device handoff.

Email us at support@universalfileconvertor.com. We typically respond within 24 hours.